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BMC Service Management Cloud (formerly Remedy OnDemand)

Accelerate your service management journey to the cloud and cognitive world

Contact Sales

Experience the agility, security, and performance of a world-class cloud platform run by BMC experts

  • Entrust BMC with the administration and management of Remedy powered by an industrial back-end leveraging all of BMC’s service and operations management products.
  • Always-on access to the most comprehensive suite of market leading service management solutions.
  • Enhance productivity with self-service powered by BMC Digital Workplace for your services and applications.
  • Keep your business current and running the latest solution features via automatic updates that are easy to upgrade and maintain.
  • Manage risk with market leading performance SLAs and the peace of mind our world-class security operations center provides.

Service Overview

Enterprise-scale cloud

Drive digital service transformation and innovate faster with Service Management Cloud.

Agile cloud

Enable faster service delivery and adapt to changing business requirements.

Reliable cloud

Take advantage of a fully-managed global infrastructure with 24x7 monitoring and disaster recovery.

Connected cloud

Enjoy an amazingly simple and powerful user experience with a wide array of connected apps.

Powerful cloud

Extend service and support for any line of business, quickly.

Secure cloud

Trust multi-layered, end-to-end security and data management based on National Institute of Standards and Technology controls, as well as FedRAMP compliance.

Cost-effective cloud

Leave implementation, upgrades, and administration to be managed by BMC experts.

Video: IT service provider Long View moved to the cloud to improve service offerings

Long View realized a 42% cost savings and gained competitive advantage through its relationship with BMC. (2:22)

Find out how BMC can help you. Contact a sales rep ›

Take a closer look

  • 99.9% service availability commitment for production environments
  • No co-mingling of customer data
  • All services delivered and hosted from secure Tier-3 data center facilities
  • Primary data centers backed by geographically-dispersed data center for disaster recovery
  • Defense-in-depth methodology focuses on redundant controls to prevent and mitigate impacts to the confidentiality, availability, and integrity of customer data and services

“Remedy OnDemand…offered us a significant savings in terms of licensing, infrastructure costs and staff time required for managing internal systems.”

— Mark Harrison, Senior Strategic Services Officer, Leeds City Council
Read the full case study

Remedy-as-a-Service Achieves FedRAMP Compliance

FedRAMP compliance is a critical requirement for government agencies looking to utilize cloud resources. BMC Remedy-as-a-Service for Public Sector is a powerful SaaS-based IT service management solution that runs on the FedRAMP-authorized Amazon Web Services (AWS) Cloud. Learn more ›

A "Recognized Leader" for 4 years in a row

Customer enablement

BMC Consulting Services

BMC consultants assist clients with everything from planning and building a first product implementation through complex, multi-product IT transformation.

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