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Service Desk Software

Modern service management for the digital enterprise

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Analyst research:

Gartner Magic Quadrant for IT Service Management Tools

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BMC offers modern, social, and mobile service desk solutions to transform the workplace and fuel a productive digital workforce.

Service desk software to transform IT service delivery

  • Essential task coverage including incident and problem management, knowledge management, asset management, service catalog, and mobile self-service
  • Preconfigured best practices and embedded ITIL® processes
  • The most powerful CMDB for the enterprise
  • Customizable reports and dashboards
  • Integration with IT operations management
  • Remedy 9
  • Remedy 9

Simplify your help desk with unified ticketing, asset, knowledge, and change management

  • Streamline ticketing from request to resolution
  • Discover and manage hardware and software assets
  • Mobilize knowledge management with intuitive search and article creation on every device
  • Automate the change process with out-of-the-box workflows and mobile apps
  • Scalable IT help desk that meets the needs of all organizations—small, medium, large, and MSPs

Choose a service desk that’s right for your company

Deliver faster, better, and smarter service

Service Desk Software

For the modern enterprise, workforce productivity is the measure of success. Collaborative, people-centric user experiences enable the Service Desk to engage with customers to deliver smarter service and fix issues faster than ever before.

  • Enable the Service Desk to be 75% more productive with formless ticket entry
  • Empower the workforce with intuitive self-service on every device
  • Work from anywhere with the full power of the service desk on any device
  • Use social and collaboration tools to provide context-aware insights to help IT work smarter
  • Take advantage of ITIL® v3 aligned processes and 80+ industry best-practice reports and KPIs out-of-the-box
Start a Free Trial Explore Helix Remedy

Delight your agency users

Help Desk Software

BMC solutions power end-user service delivery for public sector organizations across the globe. To eliminate waste and duplication, agencies are consolidating onto a shared multi-tenant platform. Helix Remedy Service Management delivers organization-level service and governance with departmental control over unique functions. Remedy is available as an on-premises solution or in the FedRAMP-certified cloud.

  • Access IT services and information—anytime, anywhere—through intuitive self-service
  • Streamline service delivery with a scalable, secure platform
  • Increase value through extensive integrations with IT Operations Management (ITOM) tools
  • Choose the delivery model that fits your agency—on-premises for added control and visibility or in the cloud to reduce operating costs
Start a Free Trial Explore Helix Remedy

Use IT for competitive advantage

Service Desk SME

We understand you face the same challenges as larger enterprises but with a smaller staff and tighter budget. Our solutions can help you extend your IT resources and free up your staff to focus on growing the business.

  • Improve efficiencies by simplifying and automating routine tasks
  • Reduce total cost of ownership by enabling users to resolve common issues on their own
  • Improve satisfaction with an easy-to-use interface and mobile capabilities
  • Maintain compliance as you document, record, and centralize IT tasks
  • Create business value and reduce risk with better visibility into the IT environment

Remedyforce, built on Salesforce App Cloud, provides high-speed service management with minimal capital investment for mid-market and growing enterprises.

FootPrints is a configurable on-premises service desk that’s easy to own, use, and administer with little technical skill required.

Track-It!, the world’s most widely used IT help desk software, provides flexible help desk and asset management software, out of the box.

Customer Spotlight: Mercator

International retailer gains efficiency and revenue with best-in-class ITSM

Read the full story  ›
  • 20% Increase in first-call resolution

    20%

    increase in first-call resolution

  • 300% Rise in self-service adoption

    300%

    rise in self-service adoption

  • Strong ITIL® alignment

    Strong

    ITIL® alignment

Service Management blogs
ITIL V4: Intro to the 2019 ITIL Update
ITIL V4: Intro to the 2019 ITIL Update
BMC’s Remedy vs Remedyforce: What’s The Difference?
BMC’s Remedy vs Remedyforce: What’s The Difference?
How Customer Experience Strategy is driven by IT
How Customer Experience Strategy is driven by IT

Talk to a service desk software expert

Contact BMC Sales