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Remedy 9 Capabilities

Remedy Service Management is the most complete and capable service management for the digital enterprise.

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Remedy 9 Service Management includes all of these capabilities

Smart Reporting

Turn powerful reports into stunning dashboards quickly and easily

Incident Management ›

Create and resolve incidents faster with context-aware, proactive incident matching

Problem Management ›

Automatically detect and manage recurring incidents

Knowledge Management ›

Bring key information to customers and support personnel, right where they need it

Change Management ›

Document and coordinate activities for change requests across your entire IT landscape — from data centers to desktops

Release Management

Combine multiple change requests into a single release and to manage all related activity in support of a successful release

Service Request Management

Define a catalog of service request types that reflect what services you offer to your internal or external customers

MyIT Self-Service ›

Context-aware self-service app that's social, mobile and formless

Asset Management ›

Provide complete lifecycle management of your IT assets, from procurement to end-of-life

Service Level Management ›

The tools you need to define, track, and report service levels

Configuration Management (CMDB) ›

Seamlessly support ITSM processes by providing a single source of reference for all your IT infrastructure and services

Virtual Chat ›

A self-service solution combining virtual agent and live chat to improve employee productivity, lower IT support costs, and boost customer satisfaction

Custom Applications

Remedy provides a powerful development environment for building everything from simple forms, to two way integrations, to rich applications

Platform Administrations

The System Administration Console enables you to easily manage your server, LDAP and email integrations, application and security preferences