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BMC Helix Digital Workplace provides intuitive and intelligent consumer-like experiences to help organizations step into the future of work.

Modern self-service for the digital workplace

  • Helix Digital Workplace: Intuitive omni-channel conversational experiences for end-users beyond web to Slackbot, Chatbot, SMS, and Skype
  • Consumer-like shopping experience: Simple interface provides a familiar way to help employees get what they need
  • Single service catalog across your organization: Eliminate catalog sprawl by presenting services from multiple business units including IT, HR, and Facilities in a single catalog
  • Workflow and automation: Decrease level-one ticket costs by deflecting routine help desk calls
  • Powerful connectors: Easy to integrate into leading industry services and platforms like Microsoft Office 365, Microsoft Azure, Atlassian JIRA, Amazon Web Services (AWS), and more

Discuss your digital workplace options

Contact BMC Sales

Three ways to improve business agility and employee productivity

Embed cognitive capabilities to revolutionize your employee experience

Digital Workplace Chatbot

Employees expect to use modern tools to do their jobs, from anywhere, at any time, on any device. With BMC Helix Digital Workplace, employees can use multiple channels to find information, request services, and solve problems.

  • Intelligent: Seamless transition between live support agent and chatbot with multiple language support
  • Conversational: Chatbot understands your queries in natural language
  • Omni-channel experience: Mobile, Slack, Skype for Business, and SMS

Embed cognitive capabilities to revolutionize your employee experience

Digital Workplace Chatbot

Employees expect to use modern tools to do their jobs, from anywhere, at any time, on any device. With BMC Digital Workplace, employees can use multiple channels to find information, request services, and solve problems.

  • Intelligent: Predictive analysis provides fast and accurate results
  • Conversational: Virtual agents understand your queries
  • Personalized: Chatbots provide relevant and targeted information

Make full use of intelligent systems to achieve new levels of agility, productivity, and efficiency

BMC Digital Workplace

An easy way to improve productivity is to enable a simple way for the workforce to see the services and knowledge available across the enterprise.

  • Fewer calls to IT and other help desks like HR
  • Fewer fragmented experiences and processes
  • Accessible across devices from mobile to PC

One-stop-shop for all the products and services employees need to do their work

BMC Digital Workplace

With a few taps, employees can order a new computer or get the latest mobile travel app via one service catalog. Selecting services across the organization has never been easier with departments like IT, HR, and Procurement defining and managing requests and services in one place.

  • Reduce routine requests to the service desk as employees shop for themselves
  • Eliminate catalog sprawl by consolidating portals on a unified platform
  • Reduce shadow IT by providing employees with the latest productivity tools
  • Track usage, performance, and costs

Getting started with BMC Helix Digital Workplace is easy