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Remedy Smart Reporting 9.1: Using (WBT)

This course introduces the learners to the key features and functionality of the BMC Remedy Smart Reporting application. It primarily covers the report creation process in BMC Remedy Smart Reporting. It also covers creation of other Smart Reporting elements including dashboard tabs and storyboards.

This course is applicable primarily to Report Writers, Corp Writers, Report Consumers, and Dashboard Consumers.

Major release:

Remedy ITSM 9.x

Good for:

Users

Course Delivery:

Self Paced | 2.00 heures

Course Modules

  • Introduction to BMC Remedy Smart Reporting
    • Overview of BMC Remedy Smart Reporting
    • Chief elements of BMC Remedy Smart Reporting
    • BMC Remedy Smart Reporting roles
    • Functional areas of the BMC Remedy Smart Reporting Console
    • BMC Remedy Smart Reporting Console access from Mid Tier and Smart IT Console
    • Predefined reports and dashboards including Service Dashboard and HRCM reports
  • Creating Reports
    • Drag-and-drop Report Builder
    • Steps to create a custom report
    • Report functionality including aggregation, advanced functions, calculations, sections, report filters, and sub query
    • Report and chart formatting options
    • Save and edit options available for active and draft reports
    • Collaboration options for BMC Remedy Smart Reporting