icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown
BMC
BMC Contact Options

Select the link below that best matches your interest.

For questions about BMC products, solutions, and services, you can also phone the number below:

1‑855‑834‑7487

Remedy IT Service Management 8.1: What's New For Administrators (WBT)

The BMC Remedy IT Service Management 8.1: What’s New for Administrators online course is designed for ITSM application administrators with previous BMC Remedy IT Service Management 8.0 education and experience. This self-paced course introduces participants to the new features in ITSM 8.1, using examples and quizzes to ensure that the experienced 8.0 users gain the knowledge necessary for 8.1 proficiency. In addition, some new features in BMC Atrium Core 8.1 and BMC Remedy AR System 8.1 are also covered in this course.

Major release:

Remedy ITSM 8.x

Good for:

Users

Course Delivery:

Self Paced | 1.00 heures

Course Modules

  • Course Introduction
    • ITSM 8.1 improvements: – Next-Generation calendar – Email-based approval – ITSM usability improvements
    • Simpler configuration of Atrium SSO and Reconciliation Engine
    • Simplified Installers » Enhanced Overlays
  • BMC Remedy ITSM Suite 8.1 Enhancements
    • Simplified installation
    • Simplified product choices in Remedy ARS Installer
    • IPv6 enablement
    • Multitenancy model updates
    • Email-based approval for ITSM applications
    • New ITSM Calendar configuration considerations
  • Atrium Core 8.1 Enhancements
    • Standard Rules Editor and Precedence Set Editor user interfaces enhancements
    • New simplified user interface for Atrium Single Sign-On v8.1
    • Atrium Core 8.1 Atrium Integrator
    • Atrium Integration Engine – End of Life