icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown
BMC Contact Options

Select the link below that best matches your interest.

For questions about BMC products, solutions, and services, you can also phone the number below:


Workload automation helps move 3.5MM tons of air cargo annually

400-850 jobs

handled daily


customer reports automated

Fast, efficient

batch processing

Business Challenge

A key player in the logistics business in Hong Kong and the Pearl River Delta, Hong Kong Air Cargo Terminals Limited (Hactl) provides ground handling services for 100+ airlines and 1,000+ freight forwarders worldwide. The IT environment handles more than one million transactions daily and enables 4,000 users to monitor the progress of cargo, documentation, and customs clearance. Hactl needed a workload automation strategy that would keep mission-critical data flowing through systems, enabling the company to manage cargo in the smartest possible way.

BMC Solution

On a typical day, Control-M manages 400 production tasks, and the daily peak can reach 850. The solution empowers the staff to schedule jobs across the enterprise and gain visibility into the ownership of each job.

Business Impact

The BMC solutions streamline and automate a broad range of batch processing tasks, such as moving data associated with completed cargo jobs from the online database to the historical database and preparing reports for clients.

  • Efficient, reliable batch processes keep air cargo management, internal cargo handling, and vehicle information systems updated to facilitate cargo tracking.
  • Event-based scheduling begins the next job in a series as soon as the preceding one is finished, ensuring maximum efficiency and shortening the batch completion time.
  • Batch monitoring, problem alerts, problem diagnosis and remediation are centralized, providing an enterprise level view of systems, with every job handled by a single operator.
  • Approximately 150 customer reports are typically completed by 5:00 am each day, two hours ahead of the 7:00 am deadline.

“The business challenge is that we are facing a more competitive environment and need to run the terminal very efficiently and securely. Security is a particular focus since 9/11, and it has significantly increased the workloads associated with cargo handling due to the need for elevated security processes such as cargo X-ray screening.”

— Cindy Ng, General Manager Information Services, Hactl.

Let's discuss your transformation

Featured offerings:


Accelerate delivery of digital services with simple, unified batch workload management

Learn More | Start a free trial