BMC
Options de contact BMC

Sélectionnez le lien ci-dessous correspondant à votre besoin.

Pour des questions sur les produits, solutions et services BMC, vous pouvez également appeler au numéro ci-dessous :

1‑855‑834‑7487

Service incidents and mean-time-to-repair (MTTR) slashed by 50%

  • China Pacific Insurance Co.

    1,500

    core systems managed

  • China Pacific Insurance Co.

    50%

    drop in incidents and MTTR

  • China Pacific Insurance Co.

    10x

    faster incident response

Business Challenge

China Pacific Insurance (Group) Co., Ltd. (CPIC) serves 80 million customers with its diversified portfolio of life and property insurance products and services. To meet priorities and SLAs for its growing business, IT needed to transform its approach to system monitoring and management. This involved reengineering monitoring and management methodologies, aligning the service desk with ITIL® guidelines, and taking a more intelligent and proactive service management approach based on business needs.

BMC Solution

China Pacific worked closely with BMC to align its IT service management (ITSM) and monitoring processes with business needs from the infrastructure level to the service desk, a strategy supported by BMC TrueSight Operations Management (formerly ProactiveNet Performance Management), BMC Impact and Event Management, and BMC Remedy Service Management Suite.

Business Impact

BMC solutions have helped CPIC’s IT group become a business-oriented organization that manages system operations based on business priorities. IT now proactively monitors and manages the entire IT environment—including system infrastructure and application-level transactions—from a single unified platform.
  • Centralized monitoring eliminates firefighting by automatically keeping tabs on 1,500 core systems, databases, middleware, and applications.
  • Process standardization and centralized management have increased efficiency, cut costs, and boosted overall performance.
  • Integrated BMC solutions have reduced the number of management platforms from 6 to 1, simplifying management and reducing costs.
  • The number of incidents and mean-time-to-repair (MTTR) have both dropped by 50 percent.
  • Average incident response time dropped from 300 to 30 seconds.

“By adopting BMC solutions our IT has become more business oriented. This has helped IT managers address problems in line with our business priorities and has ensured that our IT investments are supporting our business goals.”

— Cai Jian, Head of Monitoring Department, China Pacific

Let's discuss your transformation

Contact Sales ›
Download PDF ›

Featured Offerings:

TrueSight Operations Management

Analytics-driven performance management to find and resolve availability and performance issues

En savoir plus | Start a free trial

Remedy Service Management Suite

Plate-forme de gestion des services innovante conçue en natif pour la mobilité, avec une expérience utilisateur intuitive, élégante et centrée sur les personnes.

En savoir plus | Lancer une évaluation gratuite

Un "Leader reconnu" pour la troisième année d'affilée

Gartner Magic Quadrant names BMC a leader in IT Service Support Management Tools
Gartner Magic Quadrant names BMC a leader in IT Service Support Management Tools
BMC Customer Success Stories

BMC digital IT powers 82% of Fortune 500 companies

Read our customer success stories